With more than 4 billion email accounts in the world, emails have become the primary mode of elaborate communication. Although we are seeing a rise in chat services like Whatsapp and Facebook messenger, they are not going to replace emails anytime soon. The biggest reason why emails are so effective in communication is because they have a sense of formality about them.
Emails: The Preferred Mode for Detailed Communication
Whether you consider them useful or not, you cannot deny the fact that there are certain communications that should only be done with emails. For example, it is a lot better to convey your absence from work with an official email than a Whatsapp message or SMS. No matter how well you construct your Whatsapp message or SMS, it will never be as effective as a formal email.
The Importance of Email Support in Modern-Day Businesses
As a genesis of the discussion above, we can break down the importance of emails as:1. A professional medium for communicating information2. Recognized all over the world as the standard channel for formal online discourse3. Cost-effective communication channelAll the aforementioned points clearly show the importance of emails in formal communication.When we talk about the field of customer support, email support services have become a vital part of most business operations. Those who do not provide email support services as part of their customer support, end up putting too much pressure on their voice department.The Challenge of Email SupportCompanies that refrain from including email support as part of their customer service operation, generally do that because they do not want to spend extra on resources that are required for running an in-house email support department. However, this problem can be easily removed with email support outsourcing. But, for email outsourcing to be successful, one needs to select a vendor wisely.